At Mind Craft Studios, our goal is to ensure 100% satisfaction for our customers. If you are not completely satisfied with your purchase, we are here to assist you.
All return or replacement requests must be made within 3 days of delivery.
Refunds or replacements will only be processed once the returned products are received back at our warehouse. We will inspect the returned item before proceeding with your refund or replacement. Customized products will not be replaced/refunded.
Note: Please return your purchase in its original packaging, including all parts and any freebies, along with your original receipt. Ensure that the products are properly packed when returning.
Parcel opening video is compulsory to give if asked by us.
Returned products will be assessed based on the following criteria:
| Category | Conditions |
|---|---|
| Correct Product | The product must match the image, brand, serial number, article number, and barcode. The MRP tag must be attached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote controls, starter kits, instruction manuals, etc.), freebies, and combos must be included. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains, and have non-tampered quality check seals or return tags (where applicable). |
| Undamaged Product | The product must be undamaged and free of scratches, dents, tears, or holes. |
| Undamaged Packaging | The original packaging or box must be undamaged. |
Please note that if you return an incorrect product to our courier service partner, we are not responsible for any loss, damage, or theft that occurs during transit.
If you return any products that were part of a promotional offer, the associated discount will not be applicable to the remaining items, and the benefit will not be included in the refund. All products related to any free offers (e.g., "Buy 2 Get 1 Free") must be returned, as they were purchased as part of a group offer.
You can initiate a return request through our website, via email: abyz.toys@gmail.com & mobile no.: 97171 65916, or by calling our customer support number. Once your request is successfully submitted, our team will verify it. Upon approval, we will arrange for a reverse pickup from your address.
Estimated Reverse Pickup Time: For eligible pin codes serviced by reputable couriers, reverse pickup will typically occur within 7 working days (excluding Sundays and holidays). However, please be aware that unexpected logistics challenges may occasionally cause delays, for which Mind Craft Studios is not liable. We appreciate your cooperation as we work to minimize such occurrences.
For select pin codes where we are unable to arrange a pickup, you can return the product using the following steps:
Please submit these details within 7 days of initiating the return. Requests not completed within this timeframe will be automatically closed.
Once your shipping details are verified, we will begin the refund process.
Refunds will only be processed after the product has been received at our warehouse and quality checks have been completed. The mode of refund will depend on how you paid for your order.
